Time CapsuleUser handbook
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Product siteOpen billing

Server owners and billing owners

Manage access at its billing source.

First identify the selected server’s tier and Access source. Stripe, Discord-native, and support-managed entitlements have different management and cancellation routes.

Owner decisionsProvider-specific routesRead before cancelling

Review access

Confirm what the server has and why.

  1. Open the selected server’s billing page

    Input: Sign in to the moderator portal, choose the server, and open Plan & billing.

    Expected result: The plan header identifies Free, Premium, or Premium + custom branding and shows whether access came from Stripe, Discord, support-managed billing, or an override.

  2. Read every entitlement

    Input: Review the Entitlements list before choosing a product.

    Expected result: A check marks active capabilities; an X identifies a required plan/add-on. Core Plus, self-host, and custom-branding access remain distinguishable.

  3. Confirm the billing owner

    Input: If management controls are missing, verify whether your signed-in Discord account owns the subscription and still has server-management access.

    Expected result: An authorized owner sees the controls for the access source. A billing-only owner may need server-management access from the owner or support.

/timecapsule version

/timecapsule version is a read-only cross-check: it reports bot version/build/changelog plus tier, subscription status. It does not expose the internal billing source or portal management controls.

Feature comparison

Compare Free, Plus, and Self-host.

Plus and Self-host include the same premium bot capabilities. Self-host additionally grants deployment rights for your own infrastructure. Custom branding is a separate, additional-cost add-on and is never included automatically with either plan.

Bot feature Free Plus Self-host
Scheduled text capsules ✓ ✓ ✓
Time, reaction, and keyword unlocks ✓ ✓ ✓
Images ✓ Up to 3 files, 5 MB each by default ✓ Up to 3 files, 10 MB each by default ✓ Operator configured
Video and other file types ✕ ✓ ✓
Delivery destinations ✓ One configured server channel ✓ Multiple allowed channels ✓ Operator configured
Direct-message delivery ✕ ✓ Optional ✓ Optional
Anonymous capsules ✕ ✓ Optional with required safety controls ✓ Optional with required safety controls
Pause and resume individual capsules ✕ ✓ ✓
Poll unlocks ✕ ✓ ✓
Role-change unlocks ✕ ✓ ✓
Invite-use unlocks ✕ ✓ ✓
Milestone unlocks ✕ ✓ ✓
Recurring capsules ✕ ✓ ✓
Bot-message conditions ✕ ✓ ✓
Advanced automation workflows ✕ ✓ ✓
Collaborative vaults and sub-capsules ✕ ✓ ✓
Capsule and vault Recipes (latest 3 versions) ✕ ✓ ✓
Bulk capsule import/export: CSV, YAML, JSON (100) ✕ ✓ ✓
Server insights ✕ ✓ ✓
Channel allow/block lists and individual overrides ✕ ✓ ✓
Moderator audit trail and optional content logging ✕ ✓ ✓
Reports, reviewer notifications, explicit-language filtering, harassment checks, private alerts, and PII blocking ✓ ✓ ✓
Run on your own infrastructure ✕ ✕ ✓
Custom bot name, bio, avatar, and banner ✕ ✓ Additional-cost add-on ✓ Additional-cost add-on

Custom branding costs extra: Purchase the compatible branding add-on after Plus or Self-host access is active. Temporary platform maintenance can still make an otherwise entitled feature unavailable.

Purchase or add access

Use the available Web or Discord route.

  1. Open plan options

    Input: Choose Manage Plan, then select Plus, self-host, or an eligible custom-branding add-on.

    Expected result: The sheet shows available Web and Discord purchase channels, current campaign pricing when active, and an explanation for any disabled/unconfigured route.

  2. Choose the provider intentionally

    Input: Choose Buy on web for secure Stripe Checkout or Buy in Discord for the configured Discord storefront.

    Expected result: The selected provider owns the checkout and future management route. No successful purchase should be assumed until that provider confirms it.

  3. Return and verify effective access

    Input: Complete or cancel the provider flow, return to the same server’s Plan & billing page, and refresh.

    Expected result: Tier, Access source, entitlements, renewal/invoice data when available, and management controls show the effective server state.

Discord purchase shortcut

/timecapsule upgrade product:Plus

Only the Discord server owner or a role approved in Time Capsule’s management-role settings can use this command; Discord may still require the server owner to complete a server purchase. The optional product choice is Plus or Custom branding add-on. The private response shows current access and the eligible Discord storefront control; final pricing and promotion details come from Discord.

Manage an active subscription

Follow the source shown by the portal.

Access source Input Expected behavior
Stripe Signed-in billing owner chooses Manage Billing A secure Stripe billing-portal session opens and returns to this server’s billing page.
Discord-native Use the Discord purchase/subscription settings route shown by Time Capsule Discord owns plan management and cancellation.
Support-managed Use the local plan controls or Contact support when instructed Eligible local downgrade/transfer controls appear; otherwise support handles the request.
Override Review the displayed source and contact support before changing anything The portal avoids presenting an unrelated provider-management route.

  1. Open the current provider

    Input: Use the control named for the source above.

    Expected result: The provider or support-managed panel opens without granting unrelated server permissions.

  2. Make one change and return

    Input: Update the provider subscription, then return to the selected server’s billing page.

    Expected result: The portal refresh reflects the provider-confirmed state; if it does not, keep the provider receipt/reference and contact support.

Eligible transfers

Move only an entitlement the portal says is transferable.

  1. Check that Transfer is visible

    Input: Look for Transfer subscription entitlement.

    Expected result: The control appears only for an eligible support-managed or Stripe entitlement. Discord-native entitlements remain managed through Discord.

  2. Choose destination and optional new owner

    Input: Select a Destination server you can manage. Optionally enter a numeric billing-owner Discord ID; leave blank to keep the current owner.

    Expected result: The portal validates both authorization and the destination before offering the final action.

  3. Transfer and verify both servers

    Input: Choose Transfer entitlement and confirm, then refresh the source and destination billing pages.

    Expected result: Eligible access moves to the destination. If either view is ambiguous, stop and submit the returned reference to support.

Invoices and receipts

Keep provider records with the server decision.

  1. Read renewal and invoice history

    Input: Review Next renewal and Recent invoices; choose Show all for older records.

    Expected result: Invoice history is read-only and scoped to the selected billing context.

  2. Open the available provider record

    Input: Choose the hosted invoice, PDF, or receipt link when available.

    Expected result: The provider document opens in a new tab. Save its identifier with your server’s billing records.

Cancel or downgrade

Read the consequence before confirming.

  1. Open cancellation options

    Input: Choose Cancel subscription and read every retention, provider, and downgrade option shown.

    Expected result: The portal routes Stripe cancellation to its billing portal, support-managed access to its eligible local downgrade, and Discord-native access to Discord subscription settings.

  2. Confirm the intended provider action

    Input: Continue only in the matching source. Do not treat closing a modal or removing the bot as subscription cancellation.

    Expected result: The owning provider confirms the requested change and supplies any effective-date or retention terms.

  3. Verify features and branding afterward

    Input: Return to Plan & billing and inspect entitlements. If custom branding is no longer active, also review Appearance.

    Expected result: The portal clearly shows effective access. Discord-visible branding follows the active entitlement and saved/default profile behavior shown by the portal.

Cancellation is not app removal: Removing Time Capsule from Discord does not substitute for cancelling with Stripe or Discord. Cancelling a plan does not itself remove the app from the server.

Billing support

Send the source and reference, not payment details.

  1. Collect safe context

    Input: Record the selected server, Access source, product, provider invoice/receipt ID, UTC time, and the portal support/correlation reference when visible.

    Expected result: Support can trace the case without card numbers, credentials, or full payment documents in public chat.

  2. Open the portal form

    Input: Choose Need help? → Contact support → Plan or billing, then provide the safe context.

    Expected result: A successful submission returns a support code. Keep it with the provider record.

Never submit card numbers or credentials in support chat.